Terms and Conditions - House Clearance Eltham
Welcome to our House Clearance services in Eltham. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.
1. Definitions
- Company: Refers to our house clearance service operating in Eltham.
- Client: The individual or entity requesting our house clearance services.
- Services: All activities related to the clearance of residential properties, including removal, disposal, and recycling.
2. Service Agreement
By selecting our services, the Client agrees to the scope of work as outlined in the service agreement. Any additional services requested will incur extra charges. It is the Client's responsibility to ensure that all items to be cleared are accessible and ready for removal at the agreed-upon time.
2.1. Scheduling
Appointments are scheduled based on availability. The Company reserves the right to reschedule services due to unforeseen circumstances such as adverse weather conditions or emergencies. Clients will be notified promptly of any changes to their scheduled service.
2.2. Cancellation Policy
Clients may cancel or reschedule services up to 48 hours in advance without incurring any fees. Cancellations made within 48 hours of the scheduled appointment may be subject to a cancellation fee.
3. Pricing and Payment
All service fees are calculated based on the volume of items to be cleared, accessibility of the property, and any additional services requested. A detailed quote will be provided before commencement of work. Payment is due upon completion of services unless otherwise agreed upon in writing.
3.1. Additional Costs
Additional costs may apply for items requiring special handling, disposal of hazardous materials, or services outside of regular operating hours. These will be discussed and approved by the Client prior to any additional work.
4. Liability
The Company strives to handle all items with care. However, we are not liable for any pre-existing damage to property or personal belongings during the clearance process. It is recommended that Clients inform us of any fragile or valuable items prior to service.
4.1. Insurance
Our services include basic liability insurance. For high-value items, Clients may opt to provide additional insurance coverage. Please notify us in advance if you require this service.
5. Environmental Responsibility
We are committed to environmentally responsible clearance practices. Items deemed recyclable or reusable are processed accordingly. Any non-recyclable materials are disposed of in compliance with local regulations.
5.1. Donation of Items
Clients have the option to donate items to local charities or organizations. We will facilitate the donation process upon Client's request, ensuring items are delivered to the designated recipients.
6. Client Responsibilities
- Ensure all items are accessible and prepared for clearance.
- Inform the Company of any hazardous materials or special handling requirements.
- Provide accurate contact and property access information.
7. Company Responsibilities
- Perform clearance services in a professional and timely manner.
- Adhere to all local regulations regarding waste disposal and recycling.
- Maintain clear communication with the Client regarding service status and any potential issues.
8. Dispute Resolution
In the event of any disputes arising from the services provided, both parties agree to seek resolution through informal negotiation. If a resolution cannot be reached, the matter will be escalated to a mutually agreed-upon mediator.
8.1. Governing Law
These terms and conditions are governed by the laws of the jurisdiction in which Eltham is located. Any legal actions related to these terms must be brought within this jurisdiction.
9. Amendments
The Company reserves the right to amend these terms and conditions at any time. Clients will be notified of any significant changes, and continued use of the services constitutes acceptance of the updated terms.
9.1. Notification of Changes
Clients will receive notifications of amendments via email or through our official communication channels. It is the Client's responsibility to review these changes periodically.
10. Privacy Policy
We are committed to protecting the privacy of our Clients. Any personal information collected during the service process is used solely for the purpose of providing and improving our services. We do not share personal information with third parties without explicit consent, except as required by law.
10.1. Data Security
All personal data is stored securely and is accessible only by authorized personnel. We employ industry-standard security measures to protect against unauthorized access, alteration, or destruction of data.
11. Severability
If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
11.1. Entire Agreement
These terms and conditions constitute the entire agreement between the Client and the Company regarding the subject matter herein and supersede all prior agreements and understandings.
12. Acceptance
By engaging our House Clearance services in Eltham, the Client acknowledges that they have read, understood, and agree to be bound by these terms and conditions.